25 August 2026
Before you hire another person, work out what problem you’re hiring them to solve
Before hiring another person, step back and work out whether the real problem is capacity, ownership, process or unclear decisions.
Read articlePractical operations support for growing businesses.
Growing a business can get messy. Processes change, responsibilities become unclear and more and more ends up sitting with the founder. I help growing businesses sort out operational problems, take ownership of the things that need to keep running, and work out what is going wrong when the answer is not obvious.
Three ways to work together.
Operational Tidy-Up
Something specific needs sorting.
From £750Fractional Operations Support
You need someone to take ownership.
From £1,250/monthThe Maddey Method
Something is not working, but you are not sure why.
From £2,000Someone still needs to make it all work together.
You might already have an accountant, IT support, recruiters or lawyers. They each look after their own area. What is often missing in a growing business is someone looking across the day-to-day operation and making sure responsibilities are clear, information gets where it needs to go and important things actually happen. That is where Maddey fits.
The Maddey Method.
For businesses that know something is not working but are not sure where the real problem is. The Maddey Method looks at how the business actually operates before deciding what needs to change.
What should happen
What people believe happens
What actually happens
Observe
Think
Form hypotheses
Identify the evidence needed
Gather evidence
Confirm or reject
Recommend
Making the different parts of the business work together.
I have worked my way through business administration, operations management and into a Head of Operations role. My experience covers finance operations, people operations and the day-to-day running of a growing business.
I have worked closely with directors, accountants, recruiters, lawyers, suppliers and delivery teams. I am not trying to replace those specialists. My role is making sure the different parts of the business work together.
Latest thinking.
Notes and ideas to help you make sense of complexity and move forward with more confidence.
21 August 2026
What would stop if you didn’t come to work for a week?
A practical way to spot where decisions, ownership and day-to-day operations are relying too heavily on one person.
Read article1 July 2026
How to find clarity when business feels complex
A practical starting point for founders who need to cut through noise, make better decisions, and move forward with confidence.
Read articleNot sure where to start?
Book a free 30-minute conversation. Tell me what is happening in the business and what you are trying to sort out. If I think I can help, I will explain what I would suggest and give you a clear scope and price.