What should happen
What the process or leadership team says should happen.
The Maddey Method
Understand what is actually happening before deciding what to change.
For businesses that know something is not working as well as it should, but are not sure where the real problem is.
The Maddey Method is a structured operational review that looks at how your business really works, where things are getting stuck and what needs attention first.
From £2,000
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The problem is not always where it appears.
- An invoicing problem might start with project setup.
- A people problem might actually be an ownership problem.
- A system might look like the issue when the real problem is the process around it.
That is why I do not start with recommendations.
First, I understand what is happening.
How The Maddey Method works.
Observe
Understand the business and what appears to be happening.
Think and form hypotheses
Identify possible causes without jumping to conclusions.
Identify the evidence needed
Work out what would prove or disprove them.
Gather evidence
Look at systems, documents, meetings, transactions and real examples.
Confirm or reject
Separate what is actually happening from what people thought was happening.
Recommend
Only then decide what should change.
Three different versions of the same business can exist.
What people think happens
How people understand the process and their responsibilities.
What actually happens
What the evidence shows.
The gaps between those three often tell us where the real operational problem sits.
What I might look at.
Depending on the business, the review may look at:
- Ownership and accountability
- Recurring processes and handoffs
- Meetings and governance
- Systems and how they are being used
- Organisational responsibilities
- Decision making
- Reporting and operational visibility
- Finance, people and business operations
The review is shaped around what the evidence tells us, rather than forcing every business through the same checklist.
What you get.
At the end of the review you will have:
- A clearer picture of how the business actually operates
- The main operational issues and risks
- Evidence behind the findings
- Priorities for what should be addressed first
- Practical recommendations and next steps